Carolina’s Choice Insurance Agents

A personalized approach to insurance focused on providing the best solutions for the people and communities we serve.

Our Mission

As a locally owned and operated insurance agency in Spartanburg, SC – Carolina’s Choice Insurance Agency is committed to providing personalized, honest and fair insurance options for individuals and businesses. We are committed to designing the right solutions for our clients through a ‘human approach’ to insurance; listening, understanding, educating and caring about the people and communities we serve.

Meet Our Team

Will Thompson

Will Thompson


My name is Will Thompson and I am the proud owner of Carolina’s Choice Insurance Agency. I have spent the majority of my life in the wonderful state of South Carolina where I graduated High School from Shannon Forest Christian School. After graduating High School, I attended college at Georgia Tech where I received my BA in Economics and Industrial Engineering. I absolutely enjoy Insurance and preparing my clients for unexpected events in life.

As for my personal life, I have a beautiful and talented wife named Amanda and two amazing little girls, Reagan and Rowan. I have a German short-haired pointer named Sampson and a Cavalier King Charles name, Rhett. I love snow skiing, golf, traveling, and spending time with my family.


Hayley Brannon

Hi! My name is Hayley and I’m an eclectic 33-year-old woman who is a walking juxtaposition. I graduated from the University of South Carolina Upstate and played softball for the majority of my life. I am obsessed with houseplants and Art. I love being an insurance professional by day and a tattooist by night. Tattooing gives me the space I need to express my creativity in a measurable way. I deeply enjoy experiencing new places and faces so if you are looking for an agent that can meet you on your level, you’re in the right place!

Sheena Wood


Hi there! My name is Sheena. I am the person you typically see in your email. What can I say? I love communication! I have been a part of this extraordinary establishment since 2018; it is truly a special place. My job here at Carolina’s Choice Insurance Agency is to ensure credibility by building brand awareness & make sure you are up to date on important information. To my fellow co-workers, I am the person they run from because more than likely I am going to bat my eyes and ask, “want to make a reel?”

Now, let’s peek into my personal life. I was born in Virginia and moved to Spartanburg at age 5. I am an early graduate of Byrnes High and attended postsecondary in Kansas. I have my certification in Digital Marketing & enjoy creating Ads. I have two amazing young sons who are my world and a forever 4-year-old daughter whose years were tragically cut short. I enjoy all sports, coaching competitive cheerleading, playing flag football, and writing. I draw inspiration in life from every person I come into contact with and believe there is beauty in all people, places and things.


Keisha Steadman

Hi, my name is Keisha. I have worked in this office for more than two decades. I am a people person and fully enjoy what I do. My job at Carolina’s Choice Insurance Agency is to manage incoming calls, provide helpful information, listen to concerns, answer questions, and take payments.

As for my personal life, I have two spectacular adult children and two adorable grandbabies. I attended school at Spartanburg High and in my free time, I love spending time with my family, traveling, shopping, listening to music, and playing pool. My favorite quote is “Kindness is doing what you can, where you are, with what you have.”


Diane M Walsh, CISR


Hi, my name is Diane. I attended school at the University of Kentucky and love my wildcats. I have 22 years in Insurance and my CISR Designation. For 13 of those 22 years I owned my own agency and I’m actively in various insurance organizations and Clubs, today.

As for my personal life, I am married and have an amazing son. My son is a Junior at Clemson studying Chemical Engineering with minors in music and German. He is an active member of the Clemson band ranging from marching, symphonic, jazz, and Saxophone Ensemble. I am involved with the Newfoundland Club of America and have been showing Newfoundland’s for over 34 years. I have lived in 15+ states, most of them more than twice; I’m always up for an adventure! I am an avid Sports Fan and enjoy Football, Basketball and Baseball. My favorite teams are Cincinnati Bengals, Carolina Panthers, Clemson Tigers, Kentucky Wildcats, Cincinnati Reds and Milwaukee Brewers. When I’m not watching a game you can catch me listening and getting lost in a variety of music. From watching the Sydney Symphonic Orchestra at the Sydney Opera House to going to Philadelphia to see the Rolling Stones you can count on running into me at any event. My motto in life is “If opportunity doesn’t knock on your door, make a bigger door.”



My Name is Max and I have been providing insurance to the upstate for well over two decades. I graduated from Clemson University in 1990. I started my career with Allstate then partnered in opening Carolina’s Choice Insurance in 2002. I love working with customers and helping them find solutions for their insurance needs.

As for my personal life, I have an amazing wife of 28 years and 3 phenomenal adult children. I love spending time with my family and playing golf.


Nicci Smith

Hey y’all, I’m Nicci. I was born & Raised in TN, moved to SC in 2017. Insurance fell into my lap in May of that year, and I was immediately in love with it! I have always enjoyed talking with and helping people; what better way to help someone than to be the person who makes sure their EVERYTHING is protected against all the “what ifs” life throws at us?

I love having the opportunity to build real relationships with my customers, and get to know them so that I know how to help protect what they’ve worked their whole lives to build from being taken away in one catastrophic incident. In my free time, I enjoy spending time with my Yorkie, Riley; and hobbies also include nail art and cooking/baking. In a former life, I was a professional cake decorator, and still throw something together from time to time just for fun or a friend’s birthday or wedding. Other than that, I’m just simply a country girl who still believes there’s good in almost everything… Sometimes you just have to look at it with the right pair of glasses!

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